Helpful Tips to Navigate FairWhistle
Support Contact:
support@fairwhistle.com
This page is dedicated to all details on what to expect while using FairWhistle for NYSL post-game reports. Please take time to review this 5-minute video that will walk you through a quick tutorial.
Navigating The Platform
Confirm account and set up password - You will receive an email from FairWhistle (gary@fairwhistle.com) before your first match prompting you to click the provided link to confirm your account and create your password.
Important - The survey emails will also come from gary@fairwhistle.com. In advance of your first match, we suggest adding this email to your safe email list to prevent our emails from going to your spam folder. If you don't receive the post-match survey or account activation email, please check your spam folder and mark it "not spam". If the email is not in your spam, junk, or inbox, please reach out to FairWhistle so they can assist you further.
48-Hour Rule - A survey will be emailed to you after each match that must be submitted within 48 hours. You can simply click the link in your email or log in to complete the assessment. The system will track each assessment and send reminder emails if it is not completed. Let's get 100% compliance.
Survey Recipients - A post-match survey link will be emailed to the entire officiating crew for each match. Although every recipient will have the opportunity to submit on behalf of the team for each match, only one of you needs to do so. Once one person begins the survey, the other links are disabled to ensure only one survey is completed for each match.
Feedback & Key Incidents –You’ll have the opportunity to leave feedback and submit Key Incidents. We want to encourage you to be as detailed as possible when submitting these assessments so the data can drive change and provide context to us. Two important distinctions:
Feedback
A feedback comment is important information that you'd like documented (positive or constructive). All feedback submitted is being reviewed and used for educational purposes, but you will not get a response to these within the app.
Key Incident
A key incident is a description of an incident that you'd like to have reviewed and receive a response to (i.e. disputed call, missed call, league compliance concern, etc.). Feedback you leave can be converted into a key incident. When an incident is submitted into FairWhistle's Key Incident Workflow, the league is alerted. When the league responds to your submission, you'll be alerted via email to log in to view the comments. Once there is a resolution, the incident will be marked "resolved".